Commercial Security Services
Our personalized customer service is unsurpassed in this industry and unlike large multi-national security companies which may be burdened by corporate bureaucracy, we are extremely flexible and responsive to our customers’ needs and can quickly customize the services to fit the particular needs of each client.
- Our top priority is excellent customer service and customer satisfaction. Although our management team works hard to avoid issues of concern, when we identify them or they are brought to our attention, they are corrected promptly and to the customer’s satisfaction. Once we begin servicing your property, we will handle all pertinent issues and report them to you each morning, unless an extreme emergency occurs that requires your immediate notification.
- Our customer service training was specifically developed for our company by experts in training programs designed for the hospitality industry and include guidance in the following areas:
- Maintain an attitude of service excellence.
- Identify customer needs.
- Use customer friendly body language and words.
- Practice excellent service at every customer contact point.
- Handle difficult customers with care and compassion.
- Exceed customers’ expectations.